VOZIQ

FEBRUARY 25, 2022

This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current. The five common traditional retention approach limitations are: 1.Fragmented Fragmented Efforts.

Structured Data 40

Structured Data Unstructured Data Customer Retention ML 40

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

Lumoa

FEBRUARY 16, 2023

Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. This information helps create targeted campaigns that will help increase customer retention rates and build long-term relationships with customers.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

JANUARY 19, 2023

Current state mapping helps organizations pinpoint where they are currently failing to meet customer expectations, as well as any areas that could benefit from further optimization. This type of mapping is useful for pinpointing gaps in customer service and uncovering areas of improvement.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178