AI Customer Experience CX Texas 
1 to 1
FEBRUARY 1, 2024
Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.
Execs In The Know
MARCH 16, 2023
While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Was this your first Customer Response Summit? Mark: I think my biggest takeaway is that AI is here. What were your biggest takeaways coming out of the event?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
MAY 4, 2023
In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.
Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. Learn more about it here. Learn more about it here.
Comm100
MARCH 16, 2022
Employees are often left frustrated as their attempts to improve customer service in government are thwarted. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. GOVERNMENTS ARE TAKING CX SERIOUSLY.
Expert insights. Personalized for you.
26 
Let's personalize your content