Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. The future of what our product is going to look like is influenced through the support experience. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Customer Bliss

APRIL 11, 2018

The ‘Make Mom Proud’ Standard For How to Treat Your Customers , but I share them with you here as a peek into the contents of this new book – established to provide you with a new set of tools to simplify and advance your customer experience and culture transformation. How would company act if every customer were your mom?

AI 83

AI Engineering Start-ups Business Growth 83

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. Agent Redundancy Rating.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Customer Bliss

MAY 22, 2018

A unique customer experience is the outcome of a unique company. But in order to be steadfast in the market, and with customers, employees, and partners, as a company that is unique — they need to address both the internal and external factors to enable them to deliver in a unique manner.

Hospitality 40

Hospitality Hospitality Start-ups AI 40