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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. One example of technology that can be leveraged in the contact center is artificial intelligence (AI).

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Contact Center Predictive Analytics Artificial Intelligence CRM 62
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Guide to omnichannel contact centers

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Here are some best practices to keep your customers and employees happy. Companies can streamline processes by leveraging AI and automation to deliver better customer experiences.

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Contact Center Omnichannel Social Media AI 52
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