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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Finally, it’s important to use data and analytics to drive process improvements and decision-making.

Contact Center 62
Contact Center Predictive Analytics Artificial Intelligence CRM 62
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Guide to omnichannel contact centers

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Predictive analytics: AI algorithms can anticipate customer needs based on patterns, enabling employees to proactively personalize recommendations and deliver targeted service.

Contact Center 52
Contact Center Omnichannel Social Media AI 52
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