AI Customer Relationship Management Machine Learning Outlook 
DMG Consulting
NOVEMBER 1, 2022
Knowledge management solutions are an always-on source of help for agents when they need it and can’t turn to a colleague. Having a single source of accurate information for employees, partners, and customers is one of the pillars of success in the era of AI. Self-Learning KM. Market Outlook .
SurveySensum
JANUARY 26, 2022
Customer expectations are constantly changing, and keeping on par with it to meet your customer needs can help you enhance your business’s CX. Various aspects of customer experience have evolved. . The more the ease for customers to use your site or app on their mobile, the more time they are going to spend on it.
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