Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Execs In The Know

FEBRUARY 29, 2024

Best-in-suite technologies can break down the silos between customer service and marketing and highlight areas for cross-functional collaboration while unifying the customer experience. Example: Last year, Air Canada announced its new AI-enabled customer support chatbots.

CX Transformation 99

CX Transformation CX VOE AI 99

DMG Consulting

APRIL 11, 2022

The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance. There is no going back. Robotic Process Automation Trends .

E-commerce 48

E-commerce Real Estate VOE Contact Center 48

CX Accelerator

JANUARY 25, 2019

In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Conversely, when knowledge flows freely using a methodology such as KCS or Knowledge Centered Support , it powers self-service channels, saves employees countless hours, and breathes life into everyday work.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132