SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Predictive AI. Verint ForeSEE. Nice SATMETRIX.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. 69% of customers surveyed attributed their good customer service experience to a quick resolution of their problem.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. Powerful Dashboards.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. And the next one.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98