Sprinklr

OCTOBER 14, 2021

Customers may not always mention you by name, but they are constantly sharing feedback on dozens of social media and messaging channels. Social listening helps you reach across this feedback ecosystem for insights into customer experience (CX) and new opportunities for business value. Slow and reactive approach to change.

Social Listening 129

Social Listening CXM Customer Experience Artificial Intelligence 129

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Aquire

OCTOBER 5, 2021

At the same time, they want increasingly more personalized experiences and innovative support. Troubleshooting problems via innovative customer service technology like cobrowsing or video chat. Posting on social media about a positive or negative experience. Staying Ahead of the Competition: Tools You Can Bank on for Great CX.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). But without a plan in place, it’s difficult for teams to align, making it challenging to provide great CX consistently. Our guide provides tools and tips to help you create an effective customer service plan.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Shep Hyken

JANUARY 14, 2022

To gain a better understanding of your CX needs, you must capture your customers’ expectations, preferences, and aversions through customer listening and insights. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management.

VOC 65

VOC Engineering Social Listening Technology 65