Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 81

Omnichannel AI Artificial Intelligence Start-ups 81

Comm100

SEPTEMBER 22, 2021

Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. The efficiency of live chat is further enhanced through canned messages and AI-powered assist tools. For successful digital transformation in CX, that means collecting feedback from your customer support team.

Customer Service 65

Customer Service Social Media Omnichannel Technology 65

Comm100

MARCH 2, 2022

With this has come a high appreciation of customer experience (CX). When it comes to CX, 83% of Millennials agree that ‘the experience a company provides is as important as its products/services.’, But Millennials don’t just value CX. Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

NOVEMBER 13, 2022

Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. How do AI chatbots work? AI chatbots take chatbot responses to the next level through their understanding of intent, expressions and language. This improves CX, as well as engagement and lead generation.

AI 52

AI Healthcare Start-ups Machine Learning 52