AI CX Technology Texas 
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FEBRUARY 1, 2024
Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.
Execs In The Know
MARCH 16, 2023
While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Mark: I think my biggest takeaway is that AI is here. There’s a new capability or technology vendor at every event.
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Execs In The Know
MAY 4, 2023
In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.
Fonolo
MARCH 6, 2019
This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. In addition to hosting an annual conference, and paying homage to outstanding leadership with its Customer Service Excellence Awards, GTACC is a useful resource for knowledge-sharing in the CS and CX spaces.
Comm100
MARCH 16, 2022
However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.” GOVERNMENTS ARE TAKING CX SERIOUSLY.
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