ClearAction

JULY 11, 2023

How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? How are you collecting, communicating, and championing the wealth of mined insights to guide efficiency efforts and inspire growth efforts ? Use voice mining and data mining to track defection turnaround.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Helpt

FEBRUARY 14, 2024

It involves more in-depth data mining and correlations. It's a forward-looking approach, making educated guesses based on historical data. Industry-Specific Applications : We'll look at how different industries are applying DDDM, AI, and machine learning to solve unique challenges and create innovative solutions.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Callminer

SEPTEMBER 5, 2017

The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. Jack is a regular public speaker on customer service/experience, AI, and automation.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Taylor Reach Group

MAY 24, 2018

The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun! See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018.

Contact Center 48

Contact Center CX Healthcare Social Media 48