Remove Arizona Remove Artificial Intelligence Remove Customer Service Remove Machine Learning
article thumbnail

Chatbots vs. conversational AI: What’s the difference?

Zendesk

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. The technology is ideal for answering FAQs and addressing basic customer issues. Chatbots in customer service IRL.

AI 98
article thumbnail

Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. SCIP International Conference & Exhibition – May 14 – 17, Orlando, FL.