Chatbots vs. conversational AI: What’s the difference?
Zendesk
JANUARY 7, 2022
What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Conversational AI is a broader term that refers to AI-driven communication technology such as chatbots and virtual assistants (e.g., Siri or Amazon Alexa). Siri or Amazon Alexa).
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