article thumbnail

The Big Mistake People Make With Artificial Intelligence

Beyond Philosophy

Business leaders of today have to understand the technology of tomorrow. This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes.

article thumbnail

Chatbots vs. conversational AI: What’s the difference?

Zendesk

What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Conversational AI is a broader term that refers to AI-driven communication technology such as chatbots and virtual assistants (e.g., Siri or Amazon Alexa).

AI 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CX Outsourcing: Navigating Trends, Challenges, and Opportunities

Execs In The Know

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, ensure that technology is not prioritized over human interaction and empathy.

CX 85
article thumbnail

Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

And learn more about exciting new technology that’s revolutionizing customer experience. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

article thumbnail

8 tech announcements of 2018 that will define the future of customer experience

Steven Van Belleghem

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. ” Google’s autonomous car service, Waymo, has launched in Arizona this year with no more human safety driver. 2 The cost of Prediction has dropped to near-zero. 6 The Car is the new Data Center.