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Customer Service Video Chat: The Ultimate Guide

Aquire

JANUARY 6, 2022

In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel. For example, you may need to integrate with your CRM, or ticketing software.

Customer Service 98
Customer Service Social Media Technology Technology 98
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. She has authored and co-authored many books and has been quoted in multiple channels such as NYTimes, USAToday, Forbes, CRM Magazine, and more. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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