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Customer Service Video Chat: The Ultimate Guide

Aquire

JANUARY 6, 2022

In that case, a gate agent in Arkansas could jump in to assist a passenger in New York via video chat and help smoothen the process. Best practices when using video chat for customer service. To make sure video chat works well as a customer service tool, consider the following best practices: Aim for omnichannel.

Customer Service 98
Customer Service Social Media Technology Technology 98
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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