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Customer Experience Challenges According to 15 CX Experts

Lumoa

Despite the human brain’s remarkable inability to distinguish the artificial from the real, organizations will still need to find the magic balance between technology-faced and human-faced experiences. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.

CX 64
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Behavioral economics expert Melina Palmer on unlocking the science of consumer behavior

Intercom

I ended up in business administration and marketing. The issue with hallucinations Liam: Before we wrap up, particularly because we’re talking about the conscious, the subconscious, and the brain, I’d love to get your thoughts on artificial intelligence. ChatGPT is everywhere. Melina: Yeah.