PeopleMetrics

JUNE 26, 2019

Artificial Intelligence (AI) might be useful, but what good is it if it isn’t helping customers feel any better about your brand? Almost every business has some sort of customer experience management ( CEM ) program. With this thought in mind, let’s take pause and ask ourselves: “What do customers really want?”

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Taylor Reach Group

MARCH 26, 2018

CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna. Therefore, come and find out why it is important to pay attention to cross generalization in delivering the customer experience or what the role of artificial intelligence in customer centres is.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Taylor Reach Group

DECEMBER 5, 2017

Taylor Reach Group Speaks at 15th Annual CEM Focused Conference . How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Taylor Reach Group Speaks at 15th Annual CEM Focused Conference. Taylor Reach Group Speaks at 15th Annual CEM Focused Conference.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Do you love CEM as much as we do? Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Do you love CEM as much as we do? Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64