Remove Artificial Intelligence Remove Contact Center Remove Omnichannel Remove Structured Data
article thumbnail

The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. On-premise contact center infrastructure is dead.

article thumbnail

The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

Here are the components of the contact center of the future: A Hybrid Model. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations).