The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations).
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