SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Data growth is exponential, and the need to digest and make sense of the data has outstripped the human mind’s capabilities.

Technology 55

Technology Technology Data Entry ML 55

SugarCRM

APRIL 21, 2022

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Shep Hyken

AUGUST 5, 2022

Thanks to technology, ML, and NLP, interacting with the bot is easier than before. While chatbots are currently the most widely used artificial intelligence (AI) communication tool, voice bots quickly catch up. Its groundbreaking sentiment analysis model assigns an emotional score to the customer inputs.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69