Fonolo

JANUARY 4, 2022

6 Secrets for Boosing Customer Satisfaction in Your Contact Center. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. The customer experience management market worldwide is worth as much as $7.6 How to Create a Customer Service Strategy.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Source: Forrester 6 Secrets for Boosing Customer Satisfaction in Your Contact Center 80% of companies use customer satisfaction scores to analyze customer experience and improve it. Source: Harvard Business Review The customer experience management market worldwide is worth as much as $7.6

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132