Lumoa

JANUARY 9, 2018

That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. Three words: voice of customer.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Aquire

JANUARY 24, 2022

Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. Customer awareness of artificial intelligence tech in customer service is also expected to rise. The real competitive advantage will lie with how well chatbots work for improving customer experience.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Lumoa

JANUARY 24, 2024

Along with its perfect record-keeping and feedback-gathering features, this platform also boasts generative artificial intelligence (AI) , machine learning (ML), and natural language processing (NLP) capabilities, allowing it to prepare smart, actionable customer feedback reports for CXOs to act on.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Three words: voice of customer.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? It uses multi-level feedback systems to survey customers about their experiences. Contact the sales team to get customized quotes.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52