Artificial Intelligence CX Florida Technology 
Steven Van Belleghem
OCTOBER 15, 2023
So he built 392,000 square feet of underground tunnels – called the “Utilidors” – at Disney World in Florida so cast members (that’s what Disney park employees are called) can change, eat, rest or take out garbage without disrupting the themed experiences. Disney also has embraced generative AI.
Execs In The Know
MARCH 14, 2022
The tactical decisions pertain to specific needs or technology applications, such as how many agents to hire or what use cases your chatbots will be built around. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022.
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Beyond Philosophy
JUNE 5, 2017
At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.
Execs In The Know
APRIL 8, 2022
Technology changes impact all facets of a business. While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
MARCH 4, 2022
Many companies were simply not prepared to send employees home at the beginning of the pandemic due to technological or process barriers. Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance.
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