Beyond Philosophy
JULY 31, 2019
Because we have frequent thunderstorms and power outages in my Florida home, I recently decided to buy an uninterruptible power supply for my electronics. In another instance, a Florida community that wanted to discourage homeless people from sleeping on park benches placed a divider midway down each bench.
Steven Van Belleghem
OCTOBER 15, 2023
So he built 392,000 square feet of underground tunnels – called the “Utilidors” – at Disney World in Florida so cast members (that’s what Disney park employees are called) can change, eat, rest or take out garbage without disrupting the themed experiences. Disney also has embraced generative AI. What are yours?
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Beyond Philosophy
JUNE 5, 2017
At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.
Execs In The Know
MARCH 14, 2022
Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX. The state of CX in 2022 is no different than what goes on inside your contact center operations in terms of becoming digital.
Execs In The Know
APRIL 8, 2022
While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
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