Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With conversational artificial intelligence (AI) and automation. Healthcare leaders need to rethink their CX strategy. Download the Article.

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Healthcare Artificial Intelligence CX Compliance 246

Zendesk

MAY 9, 2023

That means providing great CX, every interaction, every time. According to our latest CX Trends Report , around two-thirds of CX leaders believe that artificial intelligence (AI) will drive large cost savings over the next few years and that it has the potential to transform how they engage with their customers.

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Artificial Intelligence Retail Customer Service Predictive Analytics 52

Beyond Philosophy

JULY 18, 2020

The post The Big Mistake People Make With Artificial Intelligence appeared first on CX Consulting. We then capitalize on this by improving your customer experience to meet these needs thereby retaining and acquiring new customers across the market. This podcast is produced by Resonate Recordings. Click here find out more.

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CX Network

DECEMBER 13, 2022

Nike’s lead tech program manager explains how to get the most out of artificial intelligence and why a human element is still important.

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Artificial Intelligence 62

DMG Consulting

FEBRUARY 14, 2022

DMG Consulting Releases New Report on The State of Artificial Intelligence in Contact Centers. What: Releases a Special Report on The State of Artificial Intelligence in Contact Centers . MEDIA ALERT. Driving a new era in the servicing sector. When: Today, 9 February 2022.

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Artificial Intelligence Contact Center AI Touchpoint 48

Uniphore

JANUARY 21, 2022

In the wake of the global pandemic, customer experience (CX) has risen to new prominence as more patients and members are interacting with healthcare service providers remotely. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Artificial intelligence humanizes and personalizes healthcare CX.

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Compliance Healthcare AI Artificial Intelligence 147

SugarCRM

JANUARY 18, 2021

Artificial intelligence is an increasingly important part of process management and decision-making. Over the past decade, news cycles have increasingly included stories about artificial intelligence and machine learning. To find out more about our offerings, including HD-CX, request a demo or contact us today.

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Artificial Intelligence Machine Learning AI Entertainment 49

CX Network

FEBRUARY 26, 2024

CX Network explores the latest addition to the C-suite and explains how to decide if you need a CAIO

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The DiJulius Group

FEBRUARY 21, 2024

Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers? Read Full Article The post 144: How to Use Generative AI to Improve Your CX appeared first on The DiJulius Group. Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. Shanif’s.

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AI Artificial Intelligence CX Customer Service 64

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world.

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Customer Think

DECEMBER 19, 2022

Artificial Intelligence (AI) has been a transformative technology in CX. According to Gartner, 91.5% of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI.

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AI Artificial Intelligence CX Customer Satisfaction 94

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience.

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AI CX Artificial Intelligence Predictive Analytics 107

Uniphore

JANUARY 21, 2022

In other words, better CX can improve patient retention. For healthcare CX providers considering implementing conversational automation, prioritizing your goals and use cases is an essential first step. The post Top 5 Conversational Automation Considerations for Healthcare CX Providers appeared first on Uniphore.

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Healthcare Net Promoter Score CX Artificial Intelligence 147

Uniphore

NOVEMBER 18, 2021

How CX Leaders Can Leverage Emotional Intelligence to Lead Their Teams to Success Human emotions are complex. Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality.

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CX Artificial Intelligence AI Business Growth 162

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. AI and High-Definition Customer Experience (HD-CX). This standard builds on a previous key Sugar innovation—the time-aware CX platform.

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Artificial Intelligence AI CRM Innovation 49

Experience Investigators

FEBRUARY 6, 2024

We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. And that’s a problem.

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Net Promoter Score CX NPS Artificial Intelligence 98

Customer Think

FEBRUARY 1, 2022

Delivering superior customer experience (CX) is more difficult in an omnichannel world. Research shows that 100% of companies offer at least one digital channel, 43% offer nine or more digital channels, and 65% of companies have at least one channel powered by artificial intelligence.

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Customer Think

NOVEMBER 16, 2021

The world’s largest companies have seen little reduction in CX spend, even as digital capabilities have multiplied. If we’re honest, digital capabilities in both sales and service channels have fallen short of their potential over the last two decades. So, What’s Gone Wrong?

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Customer Think

JUNE 4, 2023

As emerging technologies backed by artificial intelligence (AI) make headway, the pressure is on for companies to start implementing AI into daily operations to optimize the customer experience (CX).

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SurveySensum

JUNE 18, 2019

Across the globe, businesses are pouring more resources than ever into enhancing product or service usability to build strong customer experience (CX). Building brand experience by integrating artificial intelligence can personalize user experience however CX is about emotions not about technology.

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Artificial Intelligence AI Customer Experience Hospitality 40

Adrian Swinscoe

JANUARY 10, 2024

Statistics show that 81 percent of US consumers shopped online in 2022, but […] The post BrandGPT and the future of CX first appeared on Adrian Swinscoe. This is a guest post by Jay Wolcott, CEO and co-founder of Knowbl.

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CX Artificial Intelligence AI Customer Service 147

Experience Investigators

DECEMBER 5, 2023

Are you ready to uncover the secret to balancing human touch with the scalability of Artificial Intelligence (AI) in Customer Experience (CX)? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

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AI Artificial Intelligence CX Customer Relationship 52

Experience Investigators

FEBRUARY 6, 2024

Explore the horizon where artificial intelligence meets human touch in customer experiences with our host, Jeannie Walters. Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue?

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AI Artificial Intelligence CX Innovation 52

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. Now in its sixth year, our annual CX Trends report is the biggest and most important to date.

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Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.

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Fonolo

DECEMBER 12, 2018

2018 has been a pivotal year for customer experience (CX). Industry wide, there is now a deeper understanding of CX as a multi-faceted, complex, incredibly important piece in the success (or failure) of any brand. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The lesson?

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Artificial Intelligence CX Contact Center Machine Learning 116

CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. Artificial Intelligence Can Help Predict Customer Churn. Now, you’re on the right track to begin using artificial intelligence-based predictive analytics.

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Customer Think

DECEMBER 21, 2023

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re unclear where to start when it comes to integrating it into their operations.

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Customer Think

SEPTEMBER 14, 2023

The allure of artificial intelligence (AI) in streamlining and personalizing the customer journey is well-recognized among business leaders. However, the enthusiasm to embrace this technology is only the beginning, and the real challenge emerges in utilizing AI to enhance customer interactions.

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eglobalis

APRIL 23, 2024

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges The post Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges appeared first on Eglobalis.

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NGDATA

OCTOBER 19, 2023

Say goodbye to manual data analysis and complicated spreadsheets – artificial intelligence (AI) is here to help us work smarter! There’s real value in using a CDP with AI-driven functionalities.

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AI Artificial Intelligence Customer Experience Customer Expectations 98

eglobalis

MAY 12, 2024

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.

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AI Technology Technology CX 98

SugarCRM

NOVEMBER 3, 2020

We call this high-definition customer experience, or ‘HD-CX’, and by delivering on it, businesses can reach new levels of performance and predictability, and increase customer lifetime value. The Future of CX. Using Artificial Intelligence to Create a Competitive Advantage.

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Artificial Intelligence Customer Experience CRM AI 26

1 to 1

JANUARY 25, 2021

They are expecting easier, better, and faster CX in 2021. The most successful brands will blend Artificial Intelligence (AI) with human intelligence to deliver the hyper-personalized effortless experiences today’s customers crave.

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Artificial Intelligence Unstructured Data Contact Center AI 29

Uniphore

DECEMBER 7, 2021

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. But CX leaders can do more for customers beyond the transaction.

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Retail CX Omnichannel Artificial Intelligence 130

Adrian Swinscoe

FEBRUARY 28, 2024

Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe. Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX.

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CX Customer Experience Artificial Intelligence Business Growth 130

Customer Think

AUGUST 22, 2023

In the fast-paced digital age, customer experience (CX) stands as a cornerstone of business success. In pursuit of such goals, the integration of artificial intelligence (AI) into CX strategies is certainly a transformative solution.

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AI Artificial Intelligence CX Customer Experience 52