Artificial Intelligence Customer Experience CX Florida 
Beyond Philosophy
JULY 31, 2019
Because we have frequent thunderstorms and power outages in my Florida home, I recently decided to buy an uninterruptible power supply for my electronics. I’ve had good experiences with Apple products so I first checked to see if Apple made that sort of thing. Embrace Your Customers’ Irrational Nature.
Hodusoft
FEBRUARY 6, 2024
HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.
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Steven Van Belleghem
OCTOBER 15, 2023
It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences. Here are 10 Customer Experience lessons we can learn from this amazing company. ✨ E – Emotions: these are the feelings that customers experience throughout their contact with an organization.
Beyond Philosophy
JUNE 5, 2017
It’s not the best customer experience, but if you travel often, you learn to live with it. They’re hoping to make the experience better for both guests and employees. The Robot Experience. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
APRIL 8, 2022
Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. A key change is the need for seamless omnichannel communication with the growing use of digital channels by customers.
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