AI Artificial Intelligence CX Florida 
Execs In The Know
MARCH 4, 2022
AI to the Rescue. Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Now, more than ever, AI is a critical component of any service delivery model.
Hodusoft
FEBRUARY 6, 2024
HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.
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Execs In The Know
APRIL 8, 2022
While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. For now, AI will best serve contact centers as a complementary technology.
Steven Van Belleghem
OCTOBER 15, 2023
So he built 392,000 square feet of underground tunnels – called the “Utilidors” – at Disney World in Florida so cast members (that’s what Disney park employees are called) can change, eat, rest or take out garbage without disrupting the themed experiences. Disney also has embraced generative AI. What are yours?
Execs In The Know
MARCH 14, 2022
Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX. The state of CX in 2022 is no different than what goes on inside your contact center operations in terms of becoming digital.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
Execs In The Know
NOVEMBER 29, 2021
Backoffice task and process automation within CX operations have been a godsend on many fronts. And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more.
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