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The 5 Essential Practices for Your Customer Experience

Beyond Philosophy

Because we have frequent thunderstorms and power outages in my Florida home, I recently decided to buy an uninterruptible power supply for my electronics. In another instance, a Florida community that wanted to discourage homeless people from sleeping on park benches placed a divider midway down each bench.

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Revealed: Shopping Malls Fight Back!

Beyond Philosophy

That’s why, for example, a Saint Petersburg, Florida mall’s tenants include several spa/hair salon type businesses, an H&R Block, two eyeglasses stores, a shoe repair shop, a carpet and flooring store, a dentist and a tattoo parlor. Artificial Intelligence: It’s Coming to a Mall Near You! The Apple Store Will Be No More!

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Be Prepared – Will Your Robotic Experience Work For You?

Beyond Philosophy

At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.

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Can AI Reverse the “Great Resignation”?

Execs In The Know

Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Automation will play a large role in this transformation. But not just any automation.

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Maintaining Staff and Improving Speed to Competency During the Great Resignation

Execs In The Know

While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 1

Execs In The Know

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Registration is open now! Learn More.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 1

Execs In The Know

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Registration is open now! Learn More.