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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. And patient satisfaction counts. out of 100.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents.

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25 Tips & Best Practices for Identifying the Best Call Center Services

Callminer

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it.

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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)

Transcosmos

From accounting to healthcare and retail businesses, more and more companies are utilizing outsourcing services now. This makes it important for companies to recognize which trends can help them meet the business goals of their organization and their clients, with focus on technology, value, and methodologies. Key Takeaways.