Remove Artificial Intelligence Remove Data Mining Remove Innovation Remove Predictive Analytics
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Data-Driven Decision Making: The Differentiator

Helpt

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. It's the foundation of data analysis, involving the use of key performance indicators (KPIs) and other metrics. Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened.

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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.