CommBox

OCTOBER 18, 2023

Conversational AI is a form of artificial intelligence (AI) capable of understanding human intents and conducting human-like conversations. Generative AI is a form of artificial intelligence that uses neural networks and large language models (LLM) to identify patterns in its training data and generate new content.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

Lumoa

JANUARY 15, 2024

This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Aquire

JULY 1, 2021

For example, people can ask a question to a pop-up widget (often looking like a robot with antennas) and artificial intelligence will make sure the conversation sounds and feels natural. Machine learning (ML). Conversational applications use ML to better understand human interactions. What do humans mean? Train your AI.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Execs In The Know

APRIL 8, 2022

While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. A second use case would be self-service automation.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

MAY 20, 2020

Nationwide, which has gone to 98% work from home during Covid-19, announced a permanent transition to a hybrid model, with working-from-office in four main corporate campuses and working-from-home in most other locations. Use of omnichannel to listen and engage customers.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52