ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. This is proactive rather than reactive, and it’s intelligent versus current less-intelligent practices.

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Artificial Intelligence CX CXM Data Mining 62

Lumoa

JANUARY 24, 2024

Here are some strategies to refine your ability to spot and utilize valuable data through text analytics: Amplify the Voice of the Customer (VoC) : Place a stronger emphasis on understanding and responding to the VoC. Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress. The result?

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Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more. Transformational Benefits of IA.

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Text Analytics Contact Center VOC Artificial Intelligence 107

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

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CX Customer Experience Artificial Intelligence NPS 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives.

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