Lumoa

JANUARY 24, 2024

Large volumes of qualitative data turn into actionable insights. Here are some strategies to refine your ability to spot and utilize valuable data through text analytics: Amplify the Voice of the Customer (VoC) : Place a stronger emphasis on understanding and responding to the VoC. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. This is proactive rather than reactive, and it’s intelligent versus current less-intelligent practices.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83