Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. And artificial intelligence has a role to play in this. All of this takes both time and money.

Customer Feedback 117

Customer Feedback AI Net Promoter Score Machine Learning 117

DMG Consulting

APRIL 14, 2023

Interaction analytics output, when used in conjunction with predictive analytics, sentiment analysis, and other relevant data, can improve many aspects of an organization’s operations. The benefits of IA solutions will increase as they are applied to the growing number of departments that impact the customer journey.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

VOZIQ

NOVEMBER 14, 2023

Harnessing the transformative power of artificial intelligence (AI) can be the key differentiator in this chase. From personalized engagement to predictive analytics, this roadmap points to a new era in which technology seamlessly aligns with human-centric strategies, reshaping the customer experience landscape.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83