It’s Time to Kill Customer Empathy
InteractionMetrics
JUNE 6, 2023
Paul Bloom, professor emeritus of psychology at Yale University, presents solid evidence that empathy can be counterproductive, even harmful, in many scenarios. Through the lens of cognitive science, Paul Bloom makes a strong case for ending our fixation on empathy and applying rational compassion instead. 2014 Jun;9(6):873-9.
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