Contact Center and CRM: A Galactic Merging
Fonolo
APRIL 10, 2019
I know that configuration and customization of the agent desktop is a big source of billing for channel partners. Avaya, Genesys, and Cisco are all very channel-heavy in their sales approach. So, is this saying that they don’t want to concede the agent desktop because then their channel partners will have less custom work to bill?
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