TeamSupport

JULY 27, 2018

Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers?

Customer Relationship Management 40

Customer Relationship Management Customer Relationship B2B CRM 40

TeamSupport

SEPTEMBER 30, 2020

They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationship in Part 1 of this series. CIO Review continues its Q&A with Eric in Part 2 where they discuss current trends and the future of B2B customer support.

Customer Relationship 59

Customer Relationship Sentiment Analysis B2B Machine Learning 59

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

CSAT.AI

SEPTEMBER 29, 2022

This information is helpful to acquiring usable customer health scores which will be a blend of data dependent upon the type of product/service you provide. . If you have a B2B company, you’re more likely to have a CSM, or multiple, as the selling, onboarding and managing are more complex.

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

TeamSupport

AUGUST 3, 2018

For your customer success team to thrive, they need to have the right solutions in place and also the knowledge of how to efficiently utilize these resources. Here are six ways companies are using B2B customer success solutions to crush the competition….

B2B 56

B2B Sentiment Analysis B2C Customer Retention 56

SurveySensum

AUGUST 22, 2023

Understanding the Power of SaaS Customer Feedback Gathering customer feedback in the B2B SaaS industry can do wonders. When you conduct customer feedback, then you get to know your users’ thoughts, experiences, and expectations. Valuing customer opinions builds trust, crucial for strong B2B relationships.

Customer Feedback 52

Customer Feedback Sentiment Analysis Net Promoter Score B2B 52

TeamSupport

AUGUST 3, 2018

For your customer success team to thrive, they need to have the right solutions in place and also the knowledge of how to efficiently utilize these resources. Here are six ways companies are using B2B customer success solutions to crush the competition….

B2B 40

B2B Sentiment Analysis B2C Customer Retention 40

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

FEBRUARY 24, 2023

This engagement will not only increase customer loyalty but also help you acquire new customers while retaining existing ones. It’s crucial to listen to your customers and analyze their feedback thoroughly. Building trust is crucial to nurturing customer relationships.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52