Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

CSAT.AI

SEPTEMBER 25, 2017

If you don’t have relational data or someone to analyze it, you’re not alone. But, you’ll need to get there to remain competitive in today’s customer service era. We’ll also discuss what you’ll need to implement to ensure that you have the right data in the future to begin analyzing customer sentiment or predict customer churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Zendesk

APRIL 16, 2021

Companies often develop lead scoring models that reflect their ideal customer profiles. So, if a B2B company typically targets businesses of a certain size, type, or industry, that should be reflected in their criteria. If I’m a B2B, maybe my strategy is more focused on LinkedIn or on direct outreach through email.”.

Social Media 98

Social Media B2B Sales Start-ups 98

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Lumoa

JANUARY 23, 2018

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121