SurveySensum

OCTOBER 17, 2023

SurveySensum SurveySensum is one of the most lucrative NBFC customer feedback software out there. This tool also comes with a free version with unlimited surveys, users, and questions. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2. It enables users to create detailed and customized reports.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? By the way, did you know that Lumoa’s analytics is powered by AI? So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

FEBRUARY 26, 2019

On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple. ” I love B2B, honestly, I love it because it’s a challenge. That’s the behavioral aspect of analytics. So that’s been really cool and fun.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37