Lumoa

JANUARY 23, 2018

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Topic analysis reveals topics that are most talked about. Learn More.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

InteractionMetrics

JULY 10, 2023

“…for most [machine learning] projects, the buzzword “AI” goes too far. Especially for many B2B companies, AI isn’t necessary to achieve rigorous Text Analysis of comments and conversations. But keep in mind, all AI tools require a team of researchers to train and check the algorithm.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 11, 2022

Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52