Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Intercom, Inc.

JANUARY 10, 2019

Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. But there was even narrower stuff like making a little app to do NPS, which again was something we might have done.

ML 143

ML Start-ups Machine Learning B2B 143

Intercom, Inc.

MARCH 29, 2022

into B2B software. For example, as shown here, a survey from a B2B company is asking a customer what their role is in their company. I could use a survey to understand what our customers think of our brand with an NPS-style question, and then use the responses to segment them into advocacy and detractor campaigns.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

You’re probably always going to be selling to humans, even when they’re within organizations for large B2B-type contracts. That’s not how ML works. Melina: Well, even though we’ve got some real tech out there, you are still likely doing business with human people. And you’re working with other humans.

AI 98

AI Start-ups Legal Technology 98