B2C Customer Acquisition Customer Retention Technology 
Shep Hyken
OCTOBER 24, 2022
My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. While the title focuses on retailers balancing digital and human-to-human experiences, there is a lot that any company (B2C or B2B) can take away from the lessons shared. Why Do Customers Love Certain Brands?
SugarCRM
DECEMBER 2, 2020
These systems focus on tracking huge amounts of data so businesses can gain insights into customer retention and win new customers. These programs monitor numerous processes, including retention, acquisition, and information about current and former customers. The size of your customer base.
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