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4 Contact Center Tools and Updates From Q2

Customer Service Life

This article was originally published on the FCR blog on July 5, 2018. It’s been an interesting quarter in the contact center technology space. Before jumping into some of the cool tools I’ve seen recently, let’s first run through four updates from technologies I’ve mentioned in the past.

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4 Tips to Improve Your Contact Center Customer Experience

Comm100

In this blog post, we’ll be doing a deep dive into how you can create a holistic, end-to-end customer experience strategy that’s seamless, frictionless, and sure to take your contact center to the next level.

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Customer Service vs. Customer Experience: What’s the Difference?

Aquire

When it comes to creating these kinds of connected experiences, CX technology like video chat, cobrowsing, live chat, and AI-enabled chatbots can help your team bridge the gap between in-store and in-person service. The Ultimate Guide to Customer Support.