Customer Bliss

AUGUST 18, 2020

Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. Identify Those With High EQ. This is where service reps with a high EQ can be an invaluable asset to your company. With over 1500 customers across 30 countries. Some might be angry.

Customer Service 100

Customer Service Touchpoint Customer Experience Innovation 100

Beyond Philosophy

NOVEMBER 24, 2015

People easily sway me. Despite my status as a hiring wally , I have hired many people in my career. What I have done to good effect is to get different people from across the organization to interview the person as well. Research indicates they are also good at getting people to do what they want.

CX 108

CX Customer Experience 108

Beyond Philosophy

OCTOBER 20, 2014

Toxic employees are people who poison the culture at work. Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience. What makes a toxic employee?

CEM 117

CEM Construction Customer Experience 117

Beyond Philosophy

OCTOBER 20, 2014

This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it. This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it.

CEM 114

CEM Customer-Centric Organization Social Media Customer Experience 114

Beyond Philosophy

NOVEMBER 12, 2015

When you are rude to two people, they are rude to two people and so on and so on and so on. Moreover, in a third experiment, participants didn’t give people the benefit of the doubt if their comments could be interpreted as rude if they saw a rude interaction beforehand. As many of you know, I’m British. Even when they aren’t.

CX 147

CX Customer Experience 147

Beyond Philosophy

OCTOBER 21, 2014

This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it. This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

Beyond Philosophy

NOVEMBER 2, 2014

Toxic employees are people who poison the culture at work. Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. High frustration levels accompanied by negative antagonistic attitudes and negative comments and attacks. What makes a toxic employee? Loss of morale.

Construction 74

Construction Customer Experience 74