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Top 10 Contact Center Software for 2022-2023

Hodusoft

Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

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Baby Boomers, Millennials and More: Here’s How to Manage a Multigenerational Workforce

Comm100

While these three generations make up the bulk of the workforce, it’s important to consider the oldest outgoing generation, as well as the incoming generation that is on the horizon. Born from the mid 1920’s to the early-to-mid 1940’s, the “Traditionalist” or Silent Generation is the oldest living generation still active in today’s workforce.