blog reduce-average-handle-time-with-this-one-simple-trick 
Hodusoft
NOVEMBER 1, 2022
FCR serves as one of the most crucial metrics in this effort. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. Out of these 1500 calls, 500 calls were resolved on the very first contact. FCR rate = 0.33*100%=
ProProfs
AUGUST 8, 2022
Taking online safety quizzes helps reduce unsafe behavior in hazard-prone environments by letting employees refresh their safety knowledge on a regular basis. Taking online safety quizzes helps reduce unsafe behavior in hazard-prone environments by letting employees refresh their safety knowledge on a regular basis.
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