How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen
Intercom, Inc.
SEPTEMBER 22, 2022
Back when Michele was a product manager, she and her colleagues used to look at analytics, exchange an idea or two with the customer service team, and make educated guesses about what the next step on a product or feature should be. Now, there are these three blog posts,” and it was just kind of a jumbled mess.
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