Best Practices for Protecting Your CX Program During Economic Volatility
Execs In The Know
MAY 2, 2022
Gartner research puts the price tag at $14,113 per agent. Re-evaluate Your BPO or CX Partner For Agility & Flexibility. Guest blog post written by ibex. Not to mention, replacing a representative is costly. Largely, most organizations need to focus on engagement.
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